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Privacy Policy

  1. Overview

    This Privacy Policy describes the information OneNow collects and how OneNow uses that information. OneNow takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. OneNow will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail in Section 4 below, there are circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy. This Privacy Policy applies to all services that are hosted on the website and its sub domain, where the services are offered by OneNow. By accepting the Privacy Policy and User Agreement in registration, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the OneNow User Agreement. Please note that your personal information will be stored and processed on our computers. If you object to your personal information being transferred or used as described in this Privacy Policy, please do not register for the OneNow service.

    OneNow reserves the right to amend, vary, delete or add to any of these terms of use from time to time without notice, and the amended terms of use shall apply. This Agreement is effective upon acceptance in registration for new registering Users, and is otherwise effective from November 01, 2016 for all Users.

  2. Special Note About Children

    Children are not eligible to use our service and OneNow asks that minors (under the age of 18) do not submit any personal information to us or use the service.

  3. Information OneNow Collects

    To open a OneNow account, User must provide User's name and e-mail. This required information is necessary for us to carry out our verification procedures, process transactions, issue a new password if User forgets or loses User's password and to contact User should the need arise in administering User's account.

    When User uses OneNow to purchase merchandise or services from someone else, OneNow asks User to provide information related to each transaction, including the transaction amount and a brief description of the purchase. OneNow retains this information for each of User's transactions through OneNow. OneNow also collects the Internet address (IP address) of the computer or device User uses to access User's OneNow account, in order to help detect possible instances of unauthorized transactions. To facilitate customs declarations when OneNow couriers User's purchases to User, OneNow will disclose information of User's purchase to the relevant authorities on User's behalf.

    User's OneNow password and mobile phone PIN are to be used when operating User's OneNow service only. User should also not disclose User's OneNow password except when operating User's account with OneNow.

    If you send us correspondence, including e-mails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from OneNow to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.

    From time to time, OneNow offers optional questionnaires and surveys to our Users for such purposes as collecting demographic information or assessing Users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If OneNow collects personally identifiable information from our Users in these questionnaires and surveys, the Users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.

  4. Use of Cookies

    Like most websites, our websites use cookies to collect information. Cookies are small data files that are downloaded to your computer or other devices (such as smartphones or tablets) as you browse OneNow websites. Cookies may involve the transmission of information from us to you and from you directly to us, to another party on our behalf, or to another party in accordance with this Privacy Policy.

    Cookies are essential for the effective operation of OneNow websites and help you shop and fulfill transactions with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

    If you want to disable cookies, you need to change your website browser settings to delete or reject them. Depending on the web browser used, further details on how to disable cookies for the most popular browsers are set out below:

    Microsoft Internet Explorer:
    • Choose the menu “tools” then “Internet Options”
    • Click on the “privacy” tab
    • Select the setting the appropriate setting

    For Google Chrome:
    • Choose Settings> Advanced
    • Under "Privacy and security," click “Content settings”.
    • Click “Cookies”

    For Safari:
    • Choose Preferences > Privacy
    • Click on “Remove all Website Data”

    For Mozilla Firefox:
    • Choose the menu “tools” then “Options”
    • Click on the icon “privacy”
    • Find the menu “cookie” and select the relevant options

    For Opera 6.0 and further:
    • Choose the menu Files”> “Preferences”
    • Privacy

    OneNow uses several types of cookies, and each performs different functions.

    • Account related cookies
      If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out and select the “Do Not Remember me” option.
    • Login related cookies
      We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are removed or cleared when you log out. You can continue to access informational pages (e.g. Packages at your U.S. address, tracking your shipments), if you select the “Remember Me” option when you log out. Accessing the transactional pages will require you to log in again.
    • Order processing related cookies
      This site offers payment facilities, and some cookies are essential to ensure that your transaction is remembered between pages so that we can process them correctly.

    In some cases, OneNow also use cookies provided by trusted third parties.

    • This site uses Google Analytics to help us understand how you use the site and ways that we can improve your experience. These cookies may track transactions and connections such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
    • Service provider cookies allow our affiliate partners to provide any bonus that they may offer you for making a purchase or transaction.
    • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work, Facebook, Instagram, Google+ and Twitter will set cookies through our site which may be used to enhance your profile on their site, share or contribute content to their site. Each site hold for various purposes outlined in their respective privacy policies.
  5. Information Security

    User's credit card and account information are stored in encrypted form on computers that are not connected to the Internet. OneNow restricts access to User's personally identifiable information to employees who need to know that information in order to provide products or services to User. The security of User's OneNow account also relies on User's protection of User's OneNow password. User may not share User's OneNow password with anyone. OneNow will never ask User to send User's password or other sensitive information to us in an e-mail, though OneNow may ask User to enter this type of information on the OneNow website, which will always have a URL beginning with The padlock icon found in most browsers will appear locked and the first characters of the website address will change from "http" to "https" if User is accessing a secure server.

    Any e-mail or other communication requesting User's password, asking User to provide sensitive account information via email, or linking to a website with a URL that does not begin with should be treated as unauthorized and suspicious and should be reported to OneNow immediately. If User does share OneNow password with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to User's account and User's personal information, and User may be responsible for actions taken using User's password. If User believes someone else has obtained access to User's password, please change it immediately by logging in to User's account at and changing User's Profile settings.

  6. Accessing and Changing User's Information

    User can review the personal information User has provided us with and make any desired changes to such information, or to the settings for User's OneNow account, at any time by logging in to User's account on the OneNow website and changing User's profile including User's password. User can also close User's account through the OneNow website. If User closes User's OneNow account, OneNow will mark User's account in our database as "Closed," but will keep User's account information in our database. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if User closes User's account, User's personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties.

  7. Contacting Us

    If User has any questions about this privacy statement, OneNow's information practices, or User's dealings with OneNow, User can contact us by writing to us at Attn: Legal Dept, OneNow, OneNow (S) Pte Ltd, 8 Commonwealth Lane #05-01,Commonwealth, Singapore 149555 or send us an email at


    When using OneNow's services, you as "User", are agreeing, on your behalf and on behalf of anyone else with an interest in the shipment that the Terms of use shall apply from the time that OneNow accepts the shipment unless otherwise agreed in writing by an authorized officer of OneNow. User's statutory rights and entitlements under any defined service feature (for which additional payment has been made) are not affected.

    Should there be any discrepancy or inconsistency between the different language versions of these Terms and Conditions, the English version shall prevail.

Terms of Use

In these Terms, unless otherwise defined, the following terms shall have the meanings ascribed to them below:- "We" or "Our" or "Us" means "You" or "User" means any persons or entities accessing the Site and/or using the Services available under the Site. "Site" means the website and the contents accessible at the URL link "Services" means all the services offered by us on the Site. "" means the service described in Section 3 of these Terms "Product" or "Shipment" means the goods, merchandise, freight, parcels or goods purchased by User on the Site. "Terms" means the terms of use set out herein. By visiting and/or placing an order for the purchase of merchandise from, you are agreeing that such order for a purchase (a "purchase") is bound by the terms & conditions ("Terms & Conditions") set forth herein.

  1. Using the Site
    1. You must read, agree with and accept all of the Terms and the Privacy Policy, which include those terms of use expressly set out below and those incorporated by reference, before you may register to become a User.
    2. We strongly recommend that, as you read these Terms, you also access and read the information contained in the other pages and websites referred to herein, as they may contain further terms of use that apply to you as a User. Please note: underlined words and phrases are links to these pages and websites.
    3. Services are available only to, and may only be used by individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, our Services are not available to children (persons under the age of 18). You may not use the Site and/or the Services if you do not meet these eligibility criteria.

  2. Service
    1. avails merchandise from Thailand to You, for delivery via our shipping services. The high-level view of the process (and your and our related rights and obligations) is as follows (please note this is only the high-level view - with more specifics provided in the rest of the Terms in this document):

      1. You choose merchandise to purchase, on's website from the registered sellers of OneNow;
      2. Through the Checkout, you will be provided with an opportunity to make a purchase at a price in U.S. Dollars ("USD") inclusive of international shipping costs, import duty and taxes.
      3. Please note that the purchase total is exclusive of any surcharges that may be imposed by the issuing bank of any credit card you use for the purchase.
      4. The merchandise in your purchase shall materially conform to the product description of said merchandise that you viewed (prior to purchase) on If you are under 18 years old, considered a minor in your local jurisdiction, or the equivalent thereof, you may use the Checkout only with the permission and involvement of a parent or guardian.
      5. reserves the right to refuse service, terminate orders, remove or edit content, or cancel orders in their sole discretion.
      6. Only orders placed on the Site will be entertained and we do not accept any orders placed via telephone, e-mail or the electronic chat service on the Site.

    2. strives to provide accurate pricing information regarding the products. cannot, however, insure against pricing errors. reserves the right, at its sole discretion and before a contract is formed (as described in Clause 1 above), to not process or to cancel any orders placed for a product that was priced incorrectly as a result of an error. If this occurs, will notify you by email.

    3. reserves the right, at its sole discretion, to correct any error in the stated full retail price. You will be presented with one or more payment options and be billed by complies with the applicable rules regarding those payment options (including the time line of when you will be billed).

    4. In the event of the receipt of any parcel from Supplier containing only part of an order, will process the merchandise received (unless you agreed with for a different option), and will only bill for an amount commensurate with the price of the merchandise therein, pro-rated amounts for shipping and/or handling, plus any duty, taxes, VAT, if applicable.

    5. We do not warrant that the items Users have ordered will be available for purchase and delivery. We will automatically cancel any item ordered if it is:

      • Out of stock;
      • Back-ordered;
      • Ordered with ambiguous or insufficient information that is, in our sole opinion necessary to place the order;
      • Items unsuitable to be transported by our freight agents; or
      • Items that are classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), any applicable government department or other relevant organization

      If User has selected the option to process incomplete orders, we will without notification, process the rest of the order. Otherwise, the entire order will be cancelled.

  3. Deliveries and Undeliverables
    1. Shipments will be delivered to the Shipment Address, but not necessarily to the named recipient personally. Shipments to addresses with a central receiving area will be delivered to that area.
    2. OneNow does not guarantee delivery of packages which do not comply with the import or export regulations of the country to which they are delivered to. Please note that we do not ship certain merchandise, to certain locations, or to certain people (due to legal restrictions and/or other reasons).
    3. If the recipient refuses delivery or the Shipment is deemed to be unacceptable, or the recipient cannot be reasonably identified or located we shall use reasonable efforts to return the Shipment to at User's cost, failing which the Shipment may be released, disposed of or sold by us without incurring any liability whatsoever to User or anyone else, with the proceeds applied against service charges and related administrative costs and the balance of the proceeds of sale, if any, to be returned to User.

  4. Loss, Damage and Delay to Shipment
    1. We will make every reasonable effort to deliver the Shipment according to our regular delivery schedules, which is calculated to be from the next business day immediately after full payment of the shipping charges, but these are not guaranteed and are not binding. We are not liable for any damages or loss caused by delays.

  5. Claims and Insurance
    1. We will provide Shipment insurance for any loss or physical damage to goods during transit up to the actual or declared cash value of US$10,000.00, whichever is lower.
    2. The cost of insurance will be calculated as a percentage of the total amount paid to
    3. Compensation includes total amount paid to, excluding fuel surcharge and any duties paid. If partial compensation is applicable, reserves the right to prorate the compensation amount at its sole discretion.
    4. Insurance is compulsory for all users of our service.
    5. All claims for loss or damage must be made within fourteen (14) days from the date of delivery of the Services, failing which we shall have no liability whatsoever. Such claims must be made in writing, accompanied by the original copy of the consignment note, any supporting documents, relevant invoices or receipts for that item.
    6. We reserve the right to inspect and/or collect the goods which User claims compensation for. This applies in particular to goods that are declared damaged, for which User is claiming 100% reimbursement of item and/or shipping cost. In such cases, compensation will only be meted out once OneNow has verified User's claims through the inspection and/or collection of the goods in question.
    7. No parties are entitled to benefit or gain from claims for lost and damaged items.

  6. Refund, Return and Exchange
    1. You may inform us of your decision to return the purchase (other than Non-Returnable Merchandise, discussed below) within 3 days of the day after your receipt of the merchandise.
      • "Non-Returnable Merchandise" means the following and may not be returned (unless otherwise stated): perishables (food), items that pose a hygiene risk (e.g., underwear and bathing suits), custom-made or personalised items, and sealed audio-visual items (e.g., CDs and DVDs) or software that are unsealed after delivery, unless such merchandise was damaged or faulty when delivered to you.

    2. To return an item, contact us to confirm it can be returned, as per timelines stipulated in Clause 1 above. Upon confirmation that your item can be returned, it must reach the given returns address within 14 days of you being notified that it can be returned.
    3. We do not facilitate any exchanges. We will facilitate the return delivery of item(s) ordered. Applicable return charges apply.
    4. Where applicable, we will credit User with the refunds only after we have received the refund from the merchant. We do not refund any applicable handling charges for items purchased via the Service in the event User elects to return the goods.

  7. Charges and Costs
    1. Our charges for providing the Services are shown on the Site via the checkout, and are subject to change from time to time at our discretion. Unless otherwise stated, all fees are quoted in U.S. Dollars. Calculation of chargeable weights for orders with multiple items will be based on the total of the higher of the physical or volumetric weight of each individual package.

  8. Indemnity and Limitation of Liability
    1. You agree to indemnify and hold harmless the Interested Parties from and against any claims, damages, expenses and/or losses whatsoever arising from or in connection with your access to the Site and/or use of the Services. "Interested Parties" means OneNow (S) Pte Ltd and the respective payment company OneNow (S) Pte Ltd.
    2. Notwithstanding any other provision herein, in no event shall we be liable for any indirect, incidental, special, punitive, exemplary or consequential damages of any kind, nor for any lost profits or revenues, in connection with or arising out of these Terms, the operation, use or access to the Site, or the provision of the Services.
    3. The quality of the items purchased via the Site and the accuracy of the claims are the responsibility of the manufacturer and/ or distributor of the items. We do not warrant, represent or guarantee the quality of the items or that the claims made by the manufacturer and/ or distributor are accurate. To the full extent permissible by applicable law, we disclaim all warranties (whether express or implied) including but not limited to, that the items will meet User's function and/ or requirements or be fit for a particular purpose. We shall not be responsible for any loss or injury or damage incurred as a result thereby.

  9. General
    1. We reserve the right to amend, vary, delete or add to these Terms of use from time to time without notice, and the amended terms of use shall apply with immediate effect. You agree to become bound by these Terms of use, as these may be varied from time to time, by registration through the Site and/or by use of the Services.
    2. All notices shall be given by postal mail to OneNow Attn: Legal Dept. OneNow (S) Pte Ltd, 8 Commonwealth Lane #05-01, Singapore 149555 or to the email address provided by User during the registration process (in User's case). Notice shall be deemed given 24 hours after email is sent, unless we are notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such cases, notices shall be deemed given 3 days after the date of mailing.
    3. Whilst the Site may be accessed by User in different countries, the laws of the Republic of Singapore, without regard to the conflicts of laws principles thereof, will apply to these Terms. All disputes arising from the use of the Site or the Services shall be resolved by arbitration in Singapore in accordance with the Arbitration Rules of Singapore International Arbitration Centre ("SIAC") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The Tribunal shall comprise one (1) arbitrator to be appointed by the Chairman of the SIAC.
    4. The invalidity or unenforceability of any provision shall not affect any other part of these Terms.
    5. We are not liable for any delays, loss or damage arising out of circumstances beyond our control including but not limited to any act or omission by a person not employed or contracted by us; Acts of God e.g. earthquake, cyclone, storm, flood, fog; "Force Majeure" e.g. war, plane crash or embargo; riot or civil commotion; industrial action; and electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings.

    Should there be any discrepancy or inconsistency between the different language versions of these Terms and Conditions, the English version shall prevail.


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